Clear expectations protect both sides.
These starter terms should be reviewed and completed by the business before the website is used as a live commercial service.
Last updated: 24 July 2026
1. Quotes and bookings
A booking is only confirmed once the clinic has assessed the pair, confirmed the treatment and price, and accepted the handover arrangement.
2. Turnaround time
The advert promotes a 48-hour turnaround. Completion times can vary due to workload, drying time, material sensitivity, stain difficulty, restoration requirements and events outside reasonable control. The confirmed timing for the specific pair takes priority.
3. Results
Cleaning and stain treatment improve condition where safely possible but cannot guarantee that every stain, odour, discolouration or sign of wear will be completely removed. Existing age, damage, oxidation, dye instability, glue failure and prior treatments may limit results.
4. Customer disclosure
The customer should disclose known damage, previous cleaning attempts, repainting, repairs, weak glue, colour transfer and any special-value concerns before treatment.
5. Delicate and mixed materials
Materials can react differently to moisture and treatment. The clinic may decline, limit or adjust a service where the risk of damage is unreasonable.
6. Protection service
Protective finishing is not permanent and does not make sneakers fully waterproof, stain-proof or immune to wear. Performance varies by material, use and maintenance.
7. Handover and collection
Addresses, collection or delivery availability, payment timing, storage periods and uncollected-item procedures must be confirmed directly with the clinic because those details were not included in the supplied advert.
8. Website information
The website aims to describe the advertised services accurately. Availability, pricing and operational details may change and should be confirmed before booking.